Why support teams use Unistep

  • Explain procedures with animated flows (SOPs, triage, escalation paths).
  • Reduce errors by showing the exact next step at each stage.
  • Train faster with step-by-step images for playbooks.
  • Publish everywhere — standalone HTML and videos for knowledge bases.

Support advantages with Unistep

  • Fewer handoff mistakes — clear, animated paths.
  • Faster onboarding — reusable PNG/SVG step frames.
  • Self-serve help — publish HTML in your portal.
  • Evidence for RCA — visualize where a process breaks.
Process 1→ ← Process 2
Static process diagram Animated diagram with Unistep

FAQ for support teams

Can we show agents the exact next step in a procedure?

Yes. Step-by-step animations and trail mode make each transition explicit.

Can we publish flows in our knowledge base?

Yes. Export as standalone HTML or videos and link them from your KB articles or help portal.

Do we need special software to view the results?

No. Results (HTML/videos) open in a browser. For static documentation, export PNG/SVG images.

Can we capture variants (e.g., different escalation paths)?

Yes. Model variants as separate streams on the same diagram and animate them for comparison.

Animated HTML produced by Unistep
See (and animate!) a live Unistep animated HTML file →

What support teams deliver

See results examples